Effective Date: 17 March, 2025
At Techimium, we strive to provide high-quality software solutions and exceptional customer service. If you’re not fully satisfied with your purchase, we want to ensure you have a clear understanding of our refund process.
Please read the following terms regarding our refund policy.
1. Eligibility for Refund
We offer a refund on our products or services only under the following circumstances:
- Software Purchases: If you have purchased a WordPress plugin, Chrome extension, or SaaS application and it is not working as described or does not function as advertised, we will issue a full refund within 15 days of purchase.
- Subscription Services: If you are subscribed to any of our subscription-based services and are not satisfied with the service during the first 15 days, you are eligible for a refund.
Refunds will not be issued for any purchases made beyond the eligibility period.
2. How to Request a Refund
To request a refund, please contact our support team within 15 days of your purchase. When contacting us, please include the following information:
- Your order number, email or proof of purchase
- A description of the issue or reason for the refund request
Our team will review your request and process your refund as quickly as possible.
3. Refund Process
Once your refund request is approved, we will issue the refund to your original payment method. Please allow up to 7 business days for the refund to be processed, depending on your payment processor.
4. Non-Refundable Items
Certain items or services are non-refundable, including:
- Customized services, products, or solutions that have been specifically tailored to your needs.
- Any digital downloads that have been accessed or used.
- Purchases made outside the 15-day refund period.
5. Support and Assistance
If you are experiencing issues with a product or service, we encourage you to reach out to our support team before requesting a refund. We may be able to assist you in resolving any issues you encounter.
6. Changes to This Refund Policy
We may update or modify this Refund Policy from time to time. Any changes will be reflected on this page, and the “Effective Date” will be updated. Please review this page periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Email: [email protected]
Address: Dhaka, Bangladesh