At Techimium, we prioritize customer satisfaction and strive to deliver high-quality services. If you’re not entirely satisfied with our work, please review our refund policy below:
Eligibility for Refunds
Refunds are available under the following circumstances:
- Service Not Delivered:
- If the service you purchased has not been started within the agreed-upon timeframe.
- Cancellation Before Start:
- If you cancel your project or service before any work has commenced.
- Unresolved Issues:
- If there are significant, unresolved quality issues despite multiple revisions.
Non-Refundable Circumstances
Refunds will not be granted in the following situations:
- Completed Work:
- Once a project is completed and delivered, refunds are not applicable.
- Change of Mind:
- If you decide to cancel after the project has started and significant work has been completed.
- Third-Party Issues:
- Refunds will not be provided for issues caused by third-party services, such as hosting providers, domain registrars, or plugins.
- Custom Features:
- For custom features or SaaS applications that involve significant coding, no refunds are offered once development begins.
Requesting a Refund
To request a refund:
- Submit your refund request via email at [email protected] within 14 days of the payment date.
- Include details about the service, payment receipt, and the reason for your request.
Refund Approval Process
- All refund requests will be reviewed within 7 business days.
- If approved, refunds will be processed via the original payment method within 10 business days.
Contact Us
If you have any questions regarding our refund policy, feel free to contact us at [email protected]